Sample case

AI Customer Service, Hub 1 Pilot

Built by the platform from a two-paragraph brief, start to finish. A single-site, 3-month pilot, scoped to answer one question before the larger seven-site program gets funded: does it actually work.

Step 1 of 6

One case, eight linked stages.

Business case overview: eight stages complete, from Intake through Ask, with NPV $1.3M, ROI 121%, IRR 93%, and a Proceed recommendation

One case, eight linked stages, from intake to the ask. Nothing here is re-keyed between steps, and sized right for a fast go/no-go, not the full program's case.

Step 2 of 6

Before the money, the fit.

Fit and Alignment: Solution panel showing the pilot reuses the platform and integration pattern already designed for the full program, with one low architectural risk and its mitigation

No new architecture bets. The pilot reuses the platform and integration pattern already designed for the full program, so the only open question is the one the pilot exists to answer.

Step 3 of 6

The ask, the return, the recommendation.

Executive view: $1.5M ask, $1.3M NPV, 121% ROI, 93% IRR, 12-month payback, recommendation to proceed, and the full cash-flow schedule

The ask, the return, and the recommendation, with the confidence level stated, not implied. A 12-month payback, sized to get a real answer without betting the full program.

Step 4 of 6

Stress-tested, not asserted.

Value drivers by net value, NPV sensitivity to a plus-or-minus 20% swing, and an interactive what-if panel showing ROI, NPV, IRR, and payback all re-pricing together as the sliders move

Move the sliders and ROI, NPV, IRR, and payback all re-price together, not just one headline number, within the engine's confidence band.

Step 5 of 6

Ranked, not just recommended.

Options: two ranked paths, a single-site pilot versus committing straight to the full seven-site program, compared on a weighted decision scorecard across cost, time to value, risk, stack fit, and strategic fit

The platform scored the obvious shortcut, skipping the pilot and committing straight to the full program, and ranked it below the pilot on cost, time to value, and risk. You see the trade-off, not just the winner.

Step 6 of 6

It flags its own weak points.

Risks panel: two scored risks with planned responses, plus an analyst review flagging that this is a single-site result, not yet a program-wide proof, and that adoption and attribution are unmeasured defaults

Even a clean, low-risk pilot gets this: the case flags that one site is not yet program-wide proof, and where an assumption is still unmeasured. A committee will ask these questions. This gets there first.

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Bring a brief. In one session, we'll turn it into a case like this one.